Strategic Factory
  • 18-Sep-2023 to Until Filled (EST)
  • Production Facility
  • Owings Mills, MD, USA
  • Full Time

Position Summary

While working as our Facilities Coordinator, you will be tasked with fulfilling duties and performing tasks related to managing and monitoring the appearance of all company-operated facilities, maintaining the servicing of fleet vehicles and coordinate the timely response to internal facilities and helpdesk tickets. This is a working supervisory role with two direct reports (Facilities Technician and Helpdesk Technician).

Essential Duties and Responsibilities

  • Provide coverage for the front desk at the organization's headquarters, ensuring a customer service experience consistent with our organizational values and the timely trafficking of any incoming deliveries.
  • Complete weekly facility walks of all three facilities, ensuring appearance and safety meet established company standards.
  • Manage the internal ticketing system for helpdesk and facilities, as well as associated routine maintenance calendars, ensuring all service/maintenance needs are actioned in a timely manner and supplies are continuously replenished in all shared spaces (Restrooms, Conference Rooms, Lobbies, Kitchens, and Kitchenettes).
  • Assign tickets and provide direct oversight to helpdesk and facilities technicians; delegate tickets to third parties as needed and manage vendor to complete tickets quickly, accurately and cost-effectively.
  • Maintain consistent communication with direct reports, third-party vendors, and internal stakeholders on outstanding service tickets.
  • Act as the administrator for the company's fleet management/service software and manage the vehicle sign-out process for those who are not daily drivers.
  • Collaborate with operations teams to ensure the service appointments you schedule do not disrupt workflows.
  • Request quotes, review and obtain approvals for facility and vehicle service invoices.
  • Coordinate the renewal/establishment of regular preventative maintenance and service contracts for all facilities needs.
  • Regular, reliable, and punctual attendance.
  • Other duties as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High School Diploma is required but some prior experience or training in Facilities, Logistics or Information Technology is necessary.
  • Performing this job successfully requires that an individual have a solid understanding of computers, data entry, internet searches, the Microsoft Office suite and email applications.
  • Ability to write effective correspondence to customers and coworkers
  • Ability to pass a background check
  • Vision abilities required by this job include being able to see clearly at 20 inches or less, distinguish colors, and adjust focus
  • Mathematical abilities required by this job include reading a ruler, calculating simple costs, and other basic mathematical skills
  • Strong attention to detail
  • Excellent communication skills
  • Positive attitude
  • Committed to company mission and values
  • Flexible and willing to adapt to change
  • While performing the duties of this job, one is frequently required to sit at a desk and answer phones and work on computer desktops. Frequent standing and walking to copiers, printers, and scanners is required. The associate may occasionally lift and /or move up to 25 pounds.
  • While performing the duties of this job, the associate frequently works in close proximity to moving equipment, as well as other employees. Additionally, the noise level in the work environment is moderate to loud, and usually consists of light machinery, nearby printers, and other employees conversing.

Why Work for Strategic Factory

Financial stability. Start with a competitive base salary and earn promotions based on positive performance and measurable results.

Massive advancement opportunities. Join a rapidly growing company that's poised to double in size in the next three years.

Gorgeous work environment. Have you seen our building? Work alongside skilled professionals in our state-of-the-art facility.

Strategic benefits. Our comprehensive package includes health care, 401k, vacation and sick time, paid holidays, and other unique benefit options.

Uber-talented team members. Prepare to be inspired as you work alongside the very best and brightest talent the industry has to offer.

Engaging company culture. We may work hard, but we play hard, too! We host a variety of fun, team building activities throughout the year.

Strategic Factory is an Equal Opportunity Employer

Strategic Factory
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