Strategic Factory
  • 13-Apr-2018 to 12-Jun-2018 (EST)
  • Graphics
  • Owings Mills, MD, USA
  • Full Time

Position Summary:

The Creative Services Director will be responsible for overseeing the workflow and employees of the Graphic Design (Creative and Technical) departments. This person will be responsible for observing the workflow and implementing process improvements to ensure efficiency of the overall Graphics workflow. Some of the primary responsibilities include but are not limited to:

  • Understanding Strategic Factory's day to day and long-term goals to drive strategic direction and alignment for Technical Graphics and Creative Marketing
  • Developing and maintaining Standard Operating Procedures for Graphics 
  • Creating and implementing changes to increase efficiency and accuracy while increasing throughput
  • Continually improving the customer experience through improved process, including but not limited to effective intro calls, accurate timelines, and job enhancements


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • High school diploma or general education degree (GED); a minimum of 5 7 years related experience and/or training

Language Skills

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals 
  • Ability to write routine reports and correspondence 
  • Ability to speak effectively with customers, members of the leadership team, and subordinates

Mathematical Skills

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Reasoning Ability

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Computer Skills

  • Performing this job successfully requires that an individual have a basic understanding of Windows and internet usage
  • Proficient in the Adobe Creative Suite and Prepress software

Other Qualifications

  • Must be able to pass a background check and driving record check
  • Capable of working under strict deadlines
  • Experience managing multiple employees
  • Must be able to use sound judgment and take accountability for decisions and actions
  • Must possess a thorough knowledge of printing and graphics processes
  • Knowledge of installation and construction concepts and practices
  • Knowledge of power/hand tools, stud finders and leveling equipment
  • Vision abilities required by this job are: the ability to see clearly at 20 inches or less, the ability to identify and distinguish colors, and the ability to adjust focus

Job Competencies

  • Shows strong initiative
  • Ability to multi-task and meet deadlines; highly detail oriented and meticulous
  • Strong critical thinking and analytical skills
  • Team-oriented mindset
  • Strong attention to detail
  • Excellent interpersonal and communication skills
  • Committed to company mission and values

Physical Demands and Work Environment

  • Physical demands
    • While performing the duties of this job, one is regularly required to walk to the production area as well as unfamiliar customer spaces. The associate may lift and/or move up to 25 pounds
  • Work environment
    • While performing the duties of this job, the associate is regularly exposed to a variety of noise levels. The associate will experience a typical office environment consisting of computers, phones, and other personnel, but will also be exposed to loud presses and machines operating when working in the production area, as well as power tools when utilizing them for installations.  

Strategic Factory is an Equal Opportunity Employer.

Strategic Factory
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