Strategic Factory
  • 04-Sep-2019 (EST)
  • Enabling
  • Owings Mills, MD, USA
  • Full Time

Position Summary:

  • Oversee and improve the daily operation of our Ad Specialty and Apparel division
  • Develop, implement, and maintain scalable standard operating procedures and organized workflows
  • Improve accuracy and timeliness of quotes
  • Speed up order submission
  • Increase order accuracy
  • Improve the sales experience by providing good, better and best options and supporting efforts as a partner and trusted advisor
  • Develop specific accountable responsibilities and job ownership descriptions for the team while identifying gaps for improvement
  • Evaluate, hire and replace staff as needed
  • Crosstrain and pull resources as needed to support spikes in workflow
  • Streamlining artwork layout and proofing with approved vendors when possible
  • Ensure all graphic driven responsibilities follows the graphic department's SOPs
  • Research and develop vendor relationships while holding them accountable for service and cost
  • Develop and maintain a valued/approved vendor list to ensure we get end quantity pricing and "special treatment"
  • Collaborate with other departments such as finance, graphics, purchasing, and logistics to fully understand the process requirements and discuss the opportunities for improvement
  • Drive internal coaching and communication on product knowledge as well as new vendor offerings to feed marketing & sales new initiatives to drive more revenue
  • Evaluate and analyze product vertical best offerings, pricing, cost and performance analysis
  • Increase departmental profits
  • ¬†


  • Must have at least 3-5 years experience working with¬†branded products and apparel
  • Must be operationally focused
  • Must be a Subject Matter Expert, comfortable educating both clients and staff in all things related to Promotional Products and Ad Specialties.
  • Must be able to interface and effectively communicate with our production staff, sales staff, and customers.
  • Must be detail oriented and computer-literate.
  • Must have a keen eye for detail and excellent critical thinking skills

Successful candidate will be based in our Owings Mills headquarters, Strategic Factory. The position is exempt and the hours are 8:00 am to 5:30pm.

Strategic Factory is an Equal Opportunity Employer.

Strategic Factory
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