Strategic Factory
  • 29-Aug-2018 to 30-Jan-2020 (EST)
  • Stores
  • Owings Mills, MD, USA
  • Full Time

Position Summary:

  • Confer with customers by phone or in person to provide information about Signage and Large Format services, take or enter orders, cancel accounts, or obtain details of complaints
  • Thoroughly investigate and resolve problems associated with processing of customer orders, billing, and website functions in a professional and timely manner
  • Use professional and courteous communication skills to listen to customer requests in order to accurately define or determine their needs and provide them with the requisite response
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, as well as actions taken
  • Prepare jobs for production by including documents such as work orders, proofs, samples, quotes, emails from customers, vendor information, delivery ticket(s),and mock ups
  • Liaise with other customer services representatives to help resolve customers' service or billing complaints
  • Process payments received from customers
  • Complete contract forms and prepare change of address records
  • Contact customers to respond to inquiries or to notify them of any unforeseen adjustments
  • Communicate with supervisors, peers, or subordinates to receive feedback
  • Enter information into the computer in order to keep track of jobs and assignments


  • 1 - 3 years experience working in a signage environment in a similar capacity
  • High attention to detail
  • Strong customer service skills
  • Must be respectful, energetic, trustworthy, detail-oriented and highly motivated!
  • Must apply feedback to improve performance
  • Must be computer literate and comfortable working in a high-volume environment
  • Must use time efficiently by setting goals and objectives
  • Must be highly comfortable consulting with clients and making recommendations for their projects as a print professional

Why work for Strategic Factory?

  • Competitive Salary
  • Comprehensive Benefits Offering
  • 401k
  • Professional Training Opportunities
  • Exciting Professional Environment
  • Paid Time Off

Strategic Factory is an Equal Opportunity Employer.

Strategic Factory
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