Strategic Factory
  • 19-Aug-2019 to 18-Dec-2019 (EST)
  • Marketing
  • Owings Mills, MD, USA
  • Full Time

The responsibility of the Technical Graphics Assistant is to understand the full capabilities of the Catalog Storefront system, build out catalogs which include variable data artwork and finished goods, and know how the online ordering process fits in to the ordering and production process of customer jobs to ensure that each order has all the necessary information for production.

Key tasks include:

  • Communicating with sales and customers to understand the customer's need for their variable data catalog portal.
  • Re-creating artwork provided by graphic designers within the portal system as variable templates, keeping in mind variability in the design and creating rules to account for it.
  • Analyzing and update existing variable templates if they need to be edited based on customer feedback or artwork updates.
  • Analyzing existing portals to understand how orders are placed and processed for that customer, to be able to modify that process appropriately if necessary.
  • Troubleshooting live with customers on the phone, or via email.
  • Critically examining work orders and provided artwork to make sure information is correct, all departments are in alignment, and the right steps are being followed.
  • Directing customers to the correct contact for requests that should not start with the Online Services department.
  • Intaking new jobs and assigning them to the appropriate team member, and offering insight or direction on completing them if necessary.

Job Competencies:

  • Communication skills (both client-facing and internal, verbal and written)
  • Attention to detail (understand client needs and make sure they are met)
  • Multi-tasking (respond to and balance emergency situations as they occur)
  • Critical thinking (be able to anticipate red flags in portal setups, related to order processing or fulfillment)


  • Computer fluency in PC environment
  • Outlook (organization by client, tracking tasks)
  • Excel (managing CSV lists and spreadsheets)
  • Experience in InDesign is required
  • Experience in programming using logic statements
  • PageFlex experience is a plus (creating variable templates based on existing artwork)(Soon to be replaced with PageDNA)
  • Firespring/Springboard experience is a plus (creating and managing portals and their users, pages, catalogs, and items)
Strategic Factory
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