Strategic Factory
  • 01-Dec-2021 to 30-Dec-2022 (EST)
  • Sales
  • Owings Mills, MD, USA
  • Full Time

Position Summary

While working as a Customer Service Representative, Printing, you will be tasked with fulfilling duties and performing tasks related to consulting with clients on their marketing needs and managing customers' projects. The person in this position assists with serving as a liaison between the customer and Strategic Factory. This position is in on-site, located in Owings Mills, MD.

Essential Duties and Responsibilities

  • Consult with the company's prospects and existing clients on their marketing needs and budgets - serve as a trusted advisor in their evaluation and selection of various offerings including printing and direct mail campaigns.
  • Monitoring emails from clients as well as internal employees and replying in a timely manner.
  • Preparing simple estimates and work orders for client projects, including determining pricing and production processes through the company's ERP system and negotiating terms with clients.
  • Entering RFQ's for estimates on complex projects for a senior estimator to complete.
  • Reviewing, following up, and returning estimates using the company's ERP system on a daily basis.
  • Maintaining responsibility for the quality and accuracy of client projects as they progress through the process, including making determinations for projects that must go on hold, be stopped in production or require adjustments.
  • Hand off any requests from clients for marketing services, signage, promotional items or apparel with the appropriate internal resource.
  • Regular, reliable, and punctual attendance.
  • Other duties as assigned.
  • Must have experience in the printing industry
  • Solid understanding of computers, data entry, internet searches, the Microsoft Office suite and email applications
  • Ability to write effective correspondence to customers and coworkers
  • Strong attention to detail
  • Excellent customer service skills
  • Excellent communication skills
  • Positive attitude

Why Work for Strategic Factory?

Financial stability. Start with a competitive base salary and earn promotions based on positive performance and measurable results.

Massive advancement opportunities. Join a rapidly growing company that's poised to double in size in the next three years.

Gorgeous work environment. Have you seen our building? Work alongside skilled professionals in our state-of-the-art facility.

Strategic benefits. Our comprehensive package includes health care, 401k, vacation and sick time, paid holidays, and other unique benefit options.

Uber-talented team members. Prepare to be inspired as you work alongside the very best and brightest talent the industry has to offer.

Engaging company culture. We may work hard, but we play hard, too! We host a variety of fun, team building activities throughout the year.

Strategic Factory is an Equal Opportunity Employer

Strategic Factory
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