Strategic Factory
  • 06-Mar-2023 to Until Filled (EST)
  • Finance
  • Owings Mills, MD, USA
  • Hourly
  • Full Time

Position Summary:

The Billing and AR Associate will be mainly responsible for overseeing the entire process of analyzing job details to ensure invoice data is accurate, invoicing customers, collecting payments from customers, applying the payments, and collecting on past due invoices. Additionally, the Billing and AR Specialist will complete invoice and payment corrections for Adjustments, Customer Sponsorships, and Bad Debt Write Offs, with documentation of management approval. They may also be asked to assist with setup and maintenance of customer account information including tax status, credit application decisions, and notes pertaining to Accounts Receivable functions.

Essential Duties Responsibilities:

  • Analyze details of the jobs to ensure accurate invoicing, while raising concerns and making changes as needed
  • Provide customers with their invoices timely, while using professional and courteous communication skills to listen to customers and accurately determine any of their additional needs
  • Ensure high-quality invoicing and collection procedures, while staying adaptable and efficient when completing daily billing duties and tasks
  • Provide outstanding customer service while reviewing, reconciling, and requesting payment from customers
  • Assure timely and accurate application of customer payments (Credit Cards)
  • Ensure timely collection of outstanding payments
  • Ensure timely follow up by sending statements, reminders, and outstanding balance notices
  • Assist management in negotiating with clients in non-payment cases
  • Ensure timely invoice and payment adjustments/credits/debits
  • Meet set objectives for invoice completion timeliness and outstanding receivables collectable
  • Communicate with other departments, supervisors, and peers to assist in helping them with any tasks
  • Maintain a professional demeanor when communicating with clients as well as supervisors, peers, and other departments.
  • Keep accurate records of customer accounts, recording details of payments, inquiries, and complaints
  • Regular, reliable, and punctual attendance
  • Other duties as assigned


  • 1 - 2 years of experience in accounts receivable, credit, collections, or Financial Account is ideal
  • Superior spreadsheets skills and a good knowledge of Microsoft Excel
  • Knowledge of Accounting/Finance software is ideal
  • Excellent written and verbal communication skills are a must

Why Work for Strategic Factory?

Financial stability. Start with a competitive base salary and earn promotions based on positive performance and measurable results.

Massive advancement opportunities. Join a rapidly growing company that's poised to double in size in the next three years.

Gorgeous work environment. Have you seen our building? Work alongside skilled professionals in our state-of-the-art facility.

Strategic benefits. Our comprehensive package includes health care, 401k, vacation and sick time, paid holidays, and other unique benefit options.

Uber-talented team members. Prepare to be inspired as you work alongside the very best and brightest talent the industry has to offer.

Engaging company culture. We may work hard, but we play hard, too! We host a variety of fun, team building activities throughout the year.

Strategic Factory is an Equal Opportunity Employer

Strategic Factory
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